2-day course · New for 2027

AI Fluency

For administrative professionals

From task executor to AI-augmented strategic partner, in two days. Use generative AI for drafting, correspondence, minutes and research with confidence, without compromising accuracy, confidentiality or institutional trust.

Register a delegate Dates and fees
2Days
8Modules
90Day check-in
EN | FRSame dates

The change this course delivers

AI Fluency

Before

Staff are anxious about AI or use it quietly, with no rules on accuracy or confidentiality.

After

Staff use AI daily on real work with one discipline: Frame, Verify, Own.

Move faster. Keep the human in control.

Generative AI is changing how correspondence, meetings, research and routine reporting get done. This intensive course helps administrative professionals use that shift with confidence, without compromising accuracy, confidentiality or institutional trust.

Through demonstrations, guided practice and a coached capstone, participants learn where AI adds value, where it creates risk and what must always remain human. Every AI-assisted task follows one discipline: Frame, Verify, Own.

Duration
2 days
Designed for
Administrative professionals, executive assistants, office managers and support staff
Format
Live online via Zoom, or in person in Grand Cayman
Included
Prompt library, template pack, capstone coaching, certificate and 90-day check-in
Language
English or French, same dates

Alumni of any Shared iQ course receive an additional 10% discount.

What you will achieve

Six outcomes

  1. Use generative AI for drafting, correspondence, minutes, meeting preparation and research.
  2. Write clear prompts and improve outputs through structured iteration.
  3. Spot hallucinations, bias and errors before content reaches a principal or client.
  4. Protect privacy and confidentiality in institutional settings.
  5. Automate one routine workflow from your own desk.
  6. Leave with a personal 90-day playbook and three workflows to augment.

Programme

Eight practical modules, one real workflow redesigned

Day one builds a reliable foundation: instructing AI clearly, challenging its output and protecting what should never be shared. Day two moves from individual tasks to connected workflows, ending with a real process redesigned for immediate use.

Day1

Build a reliable foundation

  • 01 The AI-shifted admin role. From task executor to strategic partner; where AI adds leverage; a before-and-after workflow demonstration
  • 02 Drafting and prompt craft. Emails, memos and reports; tone, context and constraints; reusable prompt patterns; your personal prompt library
  • 03 Trust, privacy and control. Hallucinations, bias and errors; verification routines; confidentiality boundaries; safe alternatives and escalation
Day2

Turn knowledge into workflow

  • 04 Meetings and research. Meeting preparation briefs; minutes and action tracking; rapid research and summarisation
  • 05 Workflow automation. Scheduling and task tracking; document comparison and reporting; no-code approaches for non-technical staff
  • 06 Responsible AI. Bias, fairness and accountability; a personal AI-use policy for your desk; alignment with institutional governance
  • 07 What stays human. Judgment, protocol and diplomacy; stakeholder relationships; making human contribution visible
  • 08 Capstone: redesign one real workflow. Re-engineer a workflow from your role with facilitator coaching and peer showcase; build your 90-day AI playbook

Responsible practice

One discipline for every AI-assisted task

01Frame

Define the purpose, audience, source material, constraints and confidentiality boundary before prompting.

02Verify

Check facts, names, numbers, bias, omissions and tone. Never confuse polished language with correct output.

03Own

Apply judgment, document decisions where required and remain accountable for what leaves your desk.

Included with your place

  • Pre-course AI readiness checklist
  • Prompt library and template pack
  • Capstone workflow redesign with coaching
  • Certificate of Completion
  • Light-touch 90-day online check-in

Your progression pathway

Every delegate receives a US$300 credit toward the five-day Advanced Planning & Communication course. The two-day sprint builds AI fluency; the five-day flagship develops the wider planning, communication and strategic-partner capability around it.

If your organisation runs Microsoft 365 and wants depth on Copilot itself, see Microsoft 365 Copilot at Work.

Dates and fees

H1 2027 cohorts

Launch offer: the first two public online cohorts at the early-bird price of US$1,495 per delegate (standard US$1,750). Alumni of any Shared iQ course receive an additional 10% discount. Every cohort is also offered in French on the same dates.

DatesFormat and venueFee
27 – 28 January 2027OnlineZoomUS$1,495Early-birdRegister
17 – 18 March 2027OnlineZoomUS$1,495Early-birdRegister
21 – 22 April 2027In personGrand Cayman, Cayman IslandsFee on requestRegister
12 – 13 May 2027OnlineZoomUS$1,750Register

In-house: US$9,500 flat fee for up to 15 delegates, two days, delivered worldwide; travel-related costs, where applicable, quoted separately. Request in-house delivery →

Track record

Professionals from these organisations have trained with Shared iQ

Centrale Bank van ArubaCayman Islands Government, Department of Children & Family ServicesNational Insurance Scheme, GrenadaNational Bank of DominicaRepublic BankEnvironmental Protection Agency, GuyanaMinistry of General Affairs, Sint MaartenAfrican Development BankIslamic Development BankInternational Finance Corporation, World Bank GroupBanco de MoçambiqueIFADUNICEFUNEPIAEAMINUSCACGIARInternational Rice Research InstituteEuropean External Action ServiceForeign, Commonwealth & Development OfficeGlobal Affairs CanadaEmbassy of the United StatesEmbassy of the Kingdom of the NetherlandsRoyal Norwegian EmbassyGIZOxfamSupreme Audit Institution, United Arab Emirates

Registration

Reserve a place

Complete the form and we will confirm the place by email within one business day, with a proforma invoice for your finance team. No payment is required to hold a seat.

How payment works. Places are confirmed on registration and invoiced to your organisation. Payment is due within seven working days of the invoice, by wire transfer, credit card or PayPal. Delegate substitutions are free.
Needed to raise the invoice. You can send it later.
Who approves the spend, if not you.

How we handle your details: privacy notice.

Prefer to talk first? Email info@sharediq.org.  

Questions

Before you register

Which AI tools does the course use?
The course is tool-neutral. The skills apply to the generative AI tools institutions commonly approve, including Microsoft 365 Copilot and ChatGPT. Delegates practise on realistic administrative tasks and learn what must never enter a public AI tool.
How is this different from Microsoft 365 Copilot at Work?
AI Fluency is for administrative professionals whatever tools their organisation uses, and focuses on judgment, verification and redesigning their own workflows. Copilot at Work is for organisations on Microsoft 365 and works hands-on inside Outlook, Word, Excel, PowerPoint and Teams.
Why two days?
Two days is long enough for practice, coaching and a real workflow redesign, yet short enough to protect attendance and keep the material current.
Can I attend in French?
Yes. Every cohort is offered in French on the same dates. Choose the session language on the registration form.
Can you run this for our team only?
Yes. In-house delivery can use your policies, approved tools and role-specific scenarios. See in-house training.